Frequently Asked Questions
Everything you need to know about our high-quality, paraben-free beauty products.
Are your products cruelty-free?
Yes, theBalm is a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We want you to love your purchase! If you are not satisfied, you can return unused or gently used products within 30 days of purchase for a full refund, excluding shipping costs.
Do your products contain parabens or talc?
We take pride in our 'Clean & Green' mission. Most of our newer formulas are paraben-free and talc-free, and we use recyclable packaging whenever possible.
Can I track my shipment?
Absolutely. Once your order is processed and shipped, you will receive an email confirmation containing your tracking number and a link to follow its progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.