Returns & Exchanges
At theBalm, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for products in new or gently used condition. If a product doesn't meet your beauty standards, we are here to help make it right with easy returns and exchanges.
Initiate Your Request
Contact our customer support team or visit our online returns portal with your order number and email address to start the process.
Pack Your Items
Securely place the products in their original packaging, ensuring all items are protected to prevent damage during transit.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it to the outside of your return package.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing